Frequently asked questions
What is the difference between pickup, departure and flight time?
Pickup time is when our driver collects you; it depends on your hotel and is confirmed the day before. Departure (4:30 or 5:30) is the planned departure from Marrakech. Flight time is decided on site by the pilot according to the wind and light.
What is included?
Pickup and drop-off at your accommodation, return transfer, welcome drink, a balloon flight of about 40 to 60 minutes, Moroccan breakfast and a flight certificate.
How long does the experience last?
The flight itself lasts about 40 to 60 minutes. With transfers, inflation and breakfast, plan to keep the whole morning free.
What happens if the weather is bad?
The pilot can cancel or postpone a flight for safety reasons. We then offer another date or a refund, according to the conditions confirmed with your booking.
What should I wear?
Warm layers: it is cold before sunrise and in the air. Long trousers and closed, comfortable shoes. Bring your phone or camera.
Can children fly?
Yes, subject to the operator's age and height rules. Children's prices are given on request when you book.
Can I fly if I am pregnant or have a health condition?
Tell us before booking. Pregnant women and people with certain conditions are usually advised not to fly, because landings can be bumpy.
How do I book?
Fill in the booking form or write to us on WhatsApp. Your booking is a request until we confirm availability.